Big John II

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 5-10 business days of your order date. This may be a little longer for international delivery.

* DELIVERY TIME= Processing Time + Shipping Time
* These shipping times are estimates, not guarantees but we always strive to get your order to you as soon as possible.

RETURNS
Items can be returned within 30 days of the delivery date, provided they meet the return conditions listed below.

Conditions for Returns
• Items must be unused, in their original condition, and in the original packaging.
• A receipt or proof of purchase is required for all returns.

Non-returnable Items
We do not accept returns of:
• Customized products
• Gift cards
• Downloadable software products
• Certain health and personal care items

Restocking Fee
A restocking fee of $25 will be applied to all returns. This fee will be deducted from your refund.

How to Initiate a Return
1. Email us at versasupplies@gmail.com to request a return authorization.
2. Once approved, you will receive return instructions and a shipping label.
3. Securely pack the items and include the original receipt or proof of purchase.
4. Ship the items back to the address provided in our return instructions.

REFUNDS
After receiving your return and inspecting the condition of your items, we will process your refund. The credit will automatically be applied to your original method of payment, minus the restocking fee, within a certain number of days.

Exchanges
We only replace items if they are defective or damaged at the time of delivery. If you require an exchange for the same item, please email us at versasupplies@gmail.com.

Customer Support
For any questions or concerns about your order or our policies, please contact us.

We value your business and are committed to providing you with top-quality service and support.